Our Church Directory Experience

Dear friends,

We have heard from many of you that the experience with the photographers for our recent church directory was less than ideal, and that’s putting it mildly.  Others of you who we haven’t heard from, I’m assuming things went generally fine, or just not bad enough to warrant letting us know.

I am so sorry for these negative experiences – it was hard to hear them from you, and hard to figure out how best to address them after-the-fact.  One small thing I’ve done is written a letter to the directory company letting them know about our experiences and asking them to better train and prepare their photographers and more pro-actively anticipate the backlog/wait time that many of you experienced.

You can find the full text of that letter here.

I know that coming out for photos can be inconvenient and stressful even in the best of circumstances.  I am sorry that for some of you this was made more stressful, and I so appreciate your willingness to deal with these moments with your usual grace and sense of humor.

With that said, as you’ll see in my letter, based on the response from the company, we will be considering if we will use them for our next directory.  I will let you know as we see how things develop.

In the meantime, our directory has gone to press and you should be able to pick one up after the holidays.  Let me know if you have any questions or further feedback, and thank you for your patience and presence in this and in all things.

In partnership,

Gretchen

 

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